Use case

Food delivery / restaurant ordering

Phone-first vertical. Speed is critical. 70% of orders are phone calls + ad-hoc DM. Voice Agent is the main killer here.

Pain

At 21:30 on a Friday — 30 simultaneous calls. A call you don't pick up = lost order. Operator team doesn't scale.

📅 Demo for Food & Restaurant · 30 min → Start for free
Orders / mo
1000–5000
Avg AOV
₴250–800
Return rate
< 2%
Repeat rate
40–60%
useCaseLayout.channelsLabel
4
Phone · Instagram DM
24/7
phone coverage
~$0.30
cost per AI call
0%
missed orders
Your agent stack

Which agents deliver the most for Food & Restaurant

How it works in live conversations

Real examples from Food & Restaurant

customer "(call) "I want 2 Margherita pizzas and Coca-Cola""
→ Voice Agent

Confirms items + prices, asks for address, books courier. Order in KeyCRM before the call ends.

24/7 coverage

customer "Where is my order? I ordered 25 minutes ago."
→ Operations Agent

Checks dispatch status, replies "courier is 8 minutes away, tracking in SMS." If delay > 15 min → escalate manager.

−80% support volume

customer "(IG DM) Will delivery be at 23:00 today?"
→ Sales Agent

Checks working hours + courier availability, gives clear answer "yes, last order at 22:30."

<30s reply

customer "Ordered last week, there was a problem with the cold order."
→ Customer Success Agent

Negative tone → escalate manager + suggest compensation (−15% next order). Operator approve.

95% retention after complaint

Vertical pack

What activates with one click

Ready-made defaults for Food & Restaurant. You can change them in Tuning UI whenever you want.

Active modules
voicesales_chatops_ttnjourneycomments
Connectors
Twilio / BinotelKeyCRMGlovo / Bolt Food (Y2)Instagram DM
Thresholds + policies
  • ▸ Voice call timeout: 5 min max (then human takeover)
  • ▸ Complaint sentiment → instant escalation
  • ▸ Delivery delay > 15 min → manager alert
Tone

Fast, clear, no unnecessary politeness. "I've taken your order" — not "Thank you so much for your call."

Honest talk

What worries me?

Ready to see it in a live demo?

30 minutes · Google Meet · I'll show you how it works on your typical order / DM / call.

📅 Book a slot → Or the form